Twitter is a useful resource that can be used for nearly every business in nearly any industry. One of the most common questions I get is “How do I use Twitter?”
For starters…
Have a personality. People love knowing there is a real live person behind the face of a company – which is one of the reasons why Twitter is so successful. You can be sarcastic, witty, and funny or serious, helpful, and professional or thought provoking and conversational…whatever you are!

Share what you’re doing – and why not incorporate other media like video or images? Engaging followers via video is just another cool way to create a conversation.

Create special Twitter contests - using coupons, codes, or whatever pertains to your line of business. Customers will be happy to save money simply by paying attention to their Twitter feeds!

Pose a question. Not only will you get answers faster than searching for them, questions help engage your followers!

Provide quick and effective customer service. Twips will love the fact that they can get a quick question answered by you – especially in a large corporation like LL Bean:

Give advice. Everyone appreciates a free tip from the experts.

Watch what people are saying about you with Twitter Search.

How Twitter Helps Search
Create links back to blogposts, articles, or your website!

Rank in Google for your Twitter account.

Create buzz with retweets (RT) and more tweets.

The reality is Twitter can be effective for nearly every business owner. The idea is to engage your customers with your personality, business, and what you offer that differentiates you.
Nicki Hicks
Maine Tweeting for Business