Archive for June, 2009

Google Adds a Dashboard (and Analytics) to the Local Business Center

Wednesday, June 10th, 2009

your local business info

For every local client we have, we always submit and verify them to the major local search engines – including Google Local Business Center (essentially Google Maps). Recently, Google added a great addition to the works – the Local Business Dashboard! Here’s Google’s official story on it.

Some say the addition was simply for those with limited web presence, although if sites are even showing up in local search results, I’d say they’re doing something right. Regardless of the reason behind it, these statistics will be helpful for any local business: from those with a huge search presence to those with none. Furthermore, even with Google Analytics, this information is awesomely powerful; not to mention, you wouldn’t be able to figure it out any other way.

Your business info

If you already have an account, you know that there is a ton of information you can include in your local listings –  from what you do, to payment taken, to business hours, to tags, to photos, to video. What’s more, the dashboard acts as many social profiles do, with a % complete meter – to further persuade you to continue filling out information.

Activity & Totals

Activity is set up very similar to Google Analytics – impressions indicating how many times (in the past month – or whatever timeframe you select) your listing has shown up as a result. What I find even more impressive is the fact they drill down into actions: those people who click for more info on the Map, for driving directions, and those who click the link to your website.

activities and totals

Top Search Queries

Here’s where you can verify that you’re being found for the correct keywords. The only problem I can see: you don’t see the locations searchers used. In other words, for flyte, all of these keywords look great. But we don’t know if they were looking for website design in Portland, Maine or Kennebunk, Maine. My guess would be the former; but for a lot of our clients who are in lesser-known towns in the middle of Maine, that information is vital.

top search queries

Where driving directions requests come from

Again, priceless statistics: who’s thinking of coming to your location? Are you investing in those opportunities enough? This information may be a little less important for a company like ours than, say, an Inn or hotel who finds they get a ton of driving directions requests from the Boston area. That might convince them to advertise a little more in Massachusetts.

driving direction requests

Coupons are another addition to the dashboard. You can further enhance your local listing by adding coupons for customers who find you via Google Maps.

Nicki Hicks
What are you waiting for? Go submit your local biz
!

10 SEO Misconceptions (or How to Sound Smarter the Next Time You Talk to Your SEO)

Friday, June 5th, 2009

I don’t expect clients to entirely understand search engine optimization when they come to us – or really even know what it is at all. And in all honesty, that’s fine, because that’s why I have a job. (Thanks for that.) 

But, after reading this perhaps you’ll know a lot more and be that much the wiser when you talk to your Search Marketer.

1. How bad is it to use white on white and write in a bunch of keywords?

Umm really bad. Probably as bad as you can get actually. In the olden days (probably all of 10 – 12 years ago), you could possibly get away with stuffing keywords. Today? Not so much.

2. I know SEO is important, so I’m going to do it this once and get it done with It’s a one-step process, right?

Sorry, no such luck. We’ll talk about it a little more later, but with search moving toward other venues like social media, local reviews, RSS, blogging, and other modern forms of web marketing, there’s no way you can do it once and be done. SEO requires constant massaging and experimentation.

3What are these meta-keywords I keep hearing about? Can you make me a huge list of them?

Well I could. But it probably wouldn’t do a whole lot.

The thing with meta-keywords is 1) only Yahoo uses them and 2) if you use too many, they’ll hurt you. So, what do I suggest? Using a small group of focused keywords for each page if you’re intent on using them. And remember – even though Yahoo uses them, they don’t have much weight at all.

4. I just don’t have time for social media. Plus, I can get away without doing it.

Again, it’s really not an option any more. Soon, folks who haven’t hopped on the social media bandwagon are going to be struggling to catch up with the rest of the crowd.

So…create a LinkedIn account, get yourself on Facebook, and – if you’re feeling really socially frisky - join Twitter!

5. I’ve heard about this nofollow thing. Do I need to do that to all of my outgoing links?

Nofollowing links is sometimes a good strategy. But that doesn’t mean you should do it to every single outgoing link. 

Nor is it PageRank sculpting. To demonstrate that point, I like this short, sweet description by @Halfdeck.

(more…)

It’s All About the Click: Fundamentals of Paid Search Marketing – Webinar with George Seybold

Thursday, June 4th, 2009

I just watched the MarketingProfs’ webinar with George Seybold, head of Seybold Scientific, put on a great presentation on PPC basics. Here are some of my notes from the presentation:

Advertising Basics

  • Traditional Advertising – TV, radio, print; impression based
  • Banner Advertising – online equivalent of traditional advertising; impression based
  • Pay-per-click – performance based

…and they all work together…

  • Traditional – awareness, informative, branding, sales lead
  • Banner Ads – awareness, informative, branding, sales lead
  • Pay-per-click (PPC) – awareness, informative, branding, sales lead, closest point of sale
  • The way they flow:
    Awareness & Branding –> Research –> Promotion & Point of Sale

Example: Car Buying

  1. Awareness: TV, radio, search
  2. Consideration: website, brochures
  3. Point of Sale: PPC, website

Great quote from George: You have to be present to be selected.

Rules of Thumb

  • PPC is not necessarily good for…
    - building awareness
    - branding
  • PPC is good for…
    - incentive
  • Banners are great for…
    - branding

Why do we search?

  • Answer questions
  • Find information
  • Validation
  • Entertainment
  • Find products/services

How PPC providers differ

  • Cost – Google is approximately 50% more expensive than other search engines
  • Relevance – Google gets 63% of total traffic
  • Demographics – Ask heavily targets women
  • Shopping – New market entrant Bing is focused on Ecommerce
  • Psychographic – Yahoo targets the financial/news-focused

Yahoo

  • Lower cost per click (CPC)
  • Financial/news target
  • Attempt to drive searchers to the search engine
  • Yahoo Mail solution is very popular
  • 2nd largest search provider

Google

  • Greatest search
  • De-facto search standard
  • Most advanced/relevant results
  • More advertiser competition, more searchers to balance
  • Largest content network (Adsense)

Ask

  • Female demographic
  • NO right hand column advertising
  • Sponsored links are (almost) indistinguishable from organic results
  • Lower CPC
  • Less overall search result

Bing

  • New! (as of about a week ago)
  • Targeted for Ecommerce
  • Freshly positioned as the “new type” of search engine
  • Hybrid of Google, Yahoo, and Ask
  • Decision-based search results

Ad Creation Basics

  • Keyword selection
    - Use descriptive words (cd player vs. cd)
    - Think like your customer (cd album vs. compact disk)
    - Balance of search volume to competition (mp3 cds vs. best cd)
    - Longer tail search term is closer to the sale (red nike tennis shoes vs. tennis shoes) 
    - Recognize terms used across other industries (CD – compact disk vs. CD – Certificate of Deposit) 
  • Can I pay for the first position in Google? No…quality score. 
  • Quality Score – Google’s algorithm for PPC, based on: 
     1. relevance of keyword
    2. performance of ad click through rate (CTR) 
  • Ad Copy
    - Needs an incentive, call-to-action
    -  Use geo-targeting (region, zip code, country, language, etc.)
  • Measurement/Goals: Google Analytics
    Focus on:
    - New visitors (should be upwards of 75%)
    - # Pages/visit
    - Bounce rate (should be less than 50%) 

Some PPC Jargon

  • Keywords – what your consumers are searching for
  • Impressions – number of times ad is presented
  • Cost-per-click (CPC) – money you pay for a click
  • Click-thru-rate (CTR) – ration of impressions/clicks
  • Conversion – reaching a desired goal

Nicki Hicks
Maine SEM 

New from Google Labs: Squared

Wednesday, June 3rd, 2009

I recently watched the Searchology Webinar about all of the new Google products – some of which have already been released - and others, like Squared, are just now live.

Let’s get right into it, shall we?

First off – what is Squared good for? Well, topics you’d normally have to do multiple searches for. Essentially, Squared creates a spreadsheet of like information and compares similar results for your query.

For example, I did a Squared search for “large dogs”, as I’ve been looking for one of late.

google squared large dogs

You’ll see there is no Labrador Retriever – the breed I decided on – included in this Square. So what can I do? Click down at the bottom of the first column to add an item, type in my addition and bada-bing-bada-boom, there we go:

lab google squared 

Likewise: the cocker spaniel? Not a large dog. Simply hit the X and that row is gone!

You can also add and remove columns. I don’t care as much about the country of origin, but I’d really like to know more about the dogs’ coat lengths or dispositions. I simply add those columns!

How about changing values? The Collie’s weight is listed in kg, and I’d like to compare all of the weights in lbs. Simply mouse over the square, and choose “other values” and find what you’re looking for!

google squared change value

There are still kinks to work out – where some searches don’t work out well. But, for the most part, Squared helps reduce the number of searches you need to make in a given category.

Nicki Hicks
Save time and square it 



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