Archive for July, 2009

Testing for Usability with Google Analytics Site Overlay

Friday, July 31st, 2009

I work with a lot of small businesses. As such, small businesses owners typically don’t have a) the budget or b) the time to deal with A/B (or split) testing. Google Analytics Site Overlay of course can’t do what a comprehensive A/B test could, but it can convince a client to place links or call-to-actions above the fold, change keywords or link language, and more.

Using Site Overlay you can see where people click and, more importantly for this little experiment, where they don’t.

current site overlay

The fact of the matter is Site Overlay is extremely helpful when it comes to usability…and that’s half the battle! How do you balance SEO and usability?

Design

  • Is your design graphically enticing, while not too overpowering?
  • Does your site architecture make sense to search bots and humans?
  • Do you have more than 8 elements in your navigation? [We recommend 7-8, max.]

Content

  • Do you have enough copy? Are you saying everything that needs to be said?
  • Are you going overboard with copy and blabbing on and on?
  • Is your copy set up to promote reading? (Is it in one black and white blob without spaces, bold and italicized words, bullets, or headers?)
  • Are there links sprinkled throughout the copy? Are they helpful? Do they make sense?

Call-to-action

  • Is your call-to-action hiding below the fold where few will see it?
  • Is there a big, bold graphic that attracts attention?
  • How about some enticing copy to get readers to sign up/buy/etc.?

These are just a few of many recognized usability guidelines; many of which GA site overlay can help with. I think the best tip is: think of yourself as the potential customer. What would you be looking for in the website? What would you expect?

Nicki Hicks
SEO for Usability

Why Baby Boomers and Gen X Get Social Media and Generation Y Still Doesn’t

Thursday, July 30th, 2009

generation y

We get MySpace and we most certainly get Facebook, so why have LinkedIn and Twitter gotten swept under the rug?

I got to thinking about this when this past weekend, I had an interesting conversation with my uncle (late 50’s) and cousin (16). I asked them both “Have you heard of Twitter?” and recieved variations of “Yeah, you think I live under a rock?”

The difference after initial recognition? What I see on a regular day basis: my uncle gets it; and although he hasn’t actually gotten around to opening an account, he understands the benefits it could bring him and his company. Meanwhile, my 16-year old cousin thinks it’s silly to tweet what you’re doing, and she brings up a legitimate point with ”You can update your status on Facebook, why would I want to do it twice?” (I would’ve gotten into the majesty of Ping and TweetDeck with her, had I not thought her head would spin.)

The thing is, while we Generation Y-er’s – also affectionately called Millennials – (those of us born between 1980 and 2000) are more likely to try something new, yet we don’t necessarily see the benefits of continuing to use and take it a step further by actually leveraging it.

For those still in school, I completely understand. Their comfort zone lies in realms of Facebook and, dare I say it, MySpace. These are the places where we can share our photos from the night before, videos we’ll later regret, and embarrassing drunken wall posts we’d been convinced at the time were private messages.

So allow me to clarify: I love my generation, they’re awesome. I’ll be the first to argue that many of us don’t fall into the unfortunate lazy, we-know-it-all stereotype. But it’s the more professional platforms of LinkedIn and Twitter where I feel we still fall short. To be fair, I do follow several older teens/young adults on Twitter who are great, but are also more than happy to LOLz the crap out of me. (I’m happy to report I narrowly escaped this new era of adding a ‘z’ to everything.)

So to those my fellow Gen-Y’s who just don’t understand social media yet, here’s my best argument:

Job Visibility

It may be the industry I’m in. It may because social media is apart of my job, and I have no choice but to dabble. Then again, the moment I tell friends that Twitter and LinkedIn can be phenomenal for job visibility they’re more than happy to jump onboard. (If you don’t believe me, just check out what @JobsInME is doing on Twitter.)

Meet the Locals

Not only that, but I can’t begin to tell you how many great people I’ve meet in and around Portland thanks to Maine Tweetups. Millenials are known for a thirst for meeting new people, and Twitter’s perfect for it!

Find People in your Niche

Who wouldn’t be interested in this? Have a passion for rock climbing and none of your buddies do? Interested in starting a new fitness regimen and don’t know where to start? I’ve harped about how great Twitter is for business, but it’s great for your personal life too!

Days after I posted that I was getting a new lab puppy, tons of dog trainers in the Greater Portland area started following me. Likewise, LinkedIn is even more helpful with its niche groups.

Nicki Hicks
22 going on 40

How to get a Twitter Snob to Pay Attention

Monday, July 27th, 2009

A few months ago, I hinted that Twitter snobs won’t follow you for certain reasons – and can you really blame them, what with all of the spammers out there these days. So here are some tips and tricks for getting those industry leaders, Twitter gods and goddesses, and self-proclaimed snobs to follow you. (And, for the record, a lot of them have a strict “no following” policy.)

The Basics (or getting someone to at least consider following you)

  • Build out your profile. I can’t say it enough..I refuse to follow people who are still O_o, with no name, and no bio. (Oh, and if your website is one that has a video below a 72 font “I make $3,939 a day and here’s how; don’t expect a follow by me.)
  • Please don’t wink at me. I don’t know if this is a trend, but lately I’ve been seeing animated gif avatars. One in particular winked, another danced around in an awkward robotic way. All I need is a picture of your pretty smile. Leave it at that.
  • Don’t have more following than followers. At least exponentially. It’s something people look at when they get the “so-and-so is following you” email. If you’re following 1,328 and 4 are following you back…then I’m sorry, but I’m not going to follow you either. Which brings us to..
  • Don’t sign up for those bogus following sites. Sometimes I’ll see people tweet tools to “Get 400 followers a day”. Don’t do it…that’s not how you should be using Twitter. You should slowly (and organically) gain a following.

The hard part: Keeping followers

  • Please…for all that is holy…DO NOT send me an auto DM. I think I’ve seen one or maybe two people pull off a witty auto DM. Other than that, directing me to your bogus article about making $3,939 per day will result in an auto unfollow.
  • Engage your following. Twitter is a social networking tool – it should be used as such. So, make sure you reply, DM, and Retweet often – especially to someone you may have followed but isn’t following you. Obvious self promotion is a sure fire way to get unfollowed.
  • Don’t overwhelm your followers. I put this question out to the Twitter community, and one response I’d forgotten was the obnoxious-every-five-minute-tweeter. Yeah, don’t do that.

What about you?…what drives you crazy enough to get in touch with your Twitter snob within?

Nicki Hicks
Follow me on Twitter

Maine Tweetups: Bringing Twitter Networking to Real Life #metweetup

Thursday, July 23rd, 2009

maine tweetupSince January, Maine has been celebrating tweetups like no other state. Originally started by @therichbrooks and @ccmaine, folks in the Portland region have been putting aside their iPhones and BlackBerrys (for the most part) in order to enjoy each others’ company in a physical capacity.

What’s so great about a Maine Tweetup? Well, one of the criticisms of social media is by using it, you lose the personal connection: with a voice or a face. This way, we’re getting the best of both worlds: the massive power of social media with face-to-face interaction (and perhaps a cocktail or two ;) ).

Furthermore, it’s great to get out in Portland and enjoy the company of so many great people.

Live in Maine? On Twitter? Well, join us!

Nicki Hicks
Follow me on Twitter (or come to a #metweetup and meet me in person)

How to go after the Long Tail of Search with a Killer Blogpost Idea

Tuesday, July 21st, 2009

A few months ago, one of the folks I follow on Twitter posted a link to Wordtracker’s Keyword Questions, a great little tool that gives you insight into the world of long tail search. Or, as Wordtracker puts it: “find the questions people are asking in your market”.

It uses questions people have actually searched for and – bonus! – how many times within the past year they’ve been searched for. But don’t let the low number scare you – 1. we are talking about long tail here and 2. this is the number of people who used this exact wording.

Here are the questions about keywords:

keywords questions

And here are some about SEO:

seo questions

The questions on social media were particularly interesting:

social media questions

It just goes to show you…it might be worth taking a look at the keywords before you write your next blogpost, article, and especially webpage in order to target the long tail. Interestingly enough, as I was writing this, Jill Whalen posed a question to the Twitterverse about this very topic. Here are some of the responses.

Nicki Hicks
Long Tail Searcher



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