Not everyone is sold on social media. Why? It’s hard to answer the question What’s in it for me [or my business]? Sure, Facebook’s a great place to connect with long-forgotten friends from high school, Twitter is perfect for sharing your latest blogpost, and LinkedIn is a great spot to become an “Expert”; but is there any more value?
But of course; and here are just a few ways…
Customer service/Crisis management
For larger companies, in particular, social media is great for damage control – or customer service. As consumers, we appreciate the personal touch and when an employee from a company (Fortune 500 or otherwise) reaches out to you, there’s no more personal touch than that.
After I had technical difficulty with the cable man (and tweeted about it), Time Warner Cable replied with this:

Replace your RSS feed
I don’t know the last time I used iGoogle. Why? All the best articles are being shared by my network. Why even sort through the mess when your trusted network is out there sharing the best of the best?
Stay up-to-date on the news
I found out about the Hudson River plane crash landing last year, Michael Jackson’s tragic death, and a traffic jam due to an accident on my would-be commute home all from one source: Twitter. For better or worse, if you pay attention, you’ll learn tonight’s headlines quicker from your social networks than almost any other source.
The “New” Google
I’ve taken up asking friends/followers questions instead of Googling. Better yet, you’ll get answers with the trust of your network behind it – which holds far more weight than any old website Google would churn out. Plus, you’re connecting with your network, strengthening the sense of community.
There are a ton of ways you can use social media, how do you use it?
Nicki Hicks
Social Savant